Med Categories

FAQ

Frequently Asked Questions

Is it safe to buy medications online at Pharmacy XL?

Yes! All the medications we offer at online pharmacy - Pharmacy XL are the real brand-name and generic medications you would find at your local pharmacy. Our entire inventory is made up of medications manufactured and provided by the world's top pharmaceutical companies and wholesalers. We have a pharmacy license and work with licnesed pharmacists worldwide to reduce shipping costs. All orders are manually checked by a licensed pharmacist.

Is your store an actual pharmacy?

Pharmacy XL is a pharmacy intermediary that connects between customers and our network of licensed pharmacies and board-certified physicians, and we serve as a secure online platform for transactions of medications and health products. On top of that we have a pharmacy license and check every order manually by a licensed pharmacists to make sure we comply with international regulations.

Do I need a prescription?

It depends which medicine(s) you want to order and in which country you live if you need valid prescription. Our pharmacists and doctors will always check if you need a prescription according to the law. If you dont have a prescription, one of our licensed pharmacists will evaluate your order and wirte a prescription for you Free of Charge! Every order is manually checked by a licensed pharmacist for your safety and to make sure we comply with international regulations.

What shipping options are available?

We offer FREE global shipping on the majority of orders (99% of store items are shipped for free), using Registered Airmail. Your signature will be required upon delivery. Visit our Shipping and Refund page for more info. We can offer this unique FREE SHIPPING due to the fact we work together with licensed pharmacies and licensed pharmacists worldwide to reduce our shipping costs and give this advantage to our customers.

What are your operating hours?

We are open 24/7 on the worldwide web to make an order. Pharmacy XL sales assistants and pharmcists however are available Sunday to Friday between 9 AM and 6 PM, American Eastern Standard Time. Please note that we do not ship orders on weekends. Orders placed on Fridays after 4 PM will be processed the following Monday.

Is it safe to use my credit or debit card here?

Absolutely. Pharmacy XL uses the most advanced online payment security systems. Every possible precaution is taken to make sure your transaction and personal information are fully secured. We guarantee it!

How can you offer such low prices?

Pharmacy XL offers competitive prices because we don't have to pay for branding, marketing, sales or overhead. Plus, we purchase genuine brand-name and generic medications at low costs from a variety of pharmaceutical manufacturers all over the world where production costs are much less than in the US. This way we are able to pass on the savings to you without compromising on quality. Of course the big pharmaceutical companies don't like this, because they would like you to pay high prices, so they can fill their pockets. A company called LegitScript tries under the motte "safety" to crack down online pharmacies with cheap prices, however we are committed to safety and operate under a valid pharmacy license. All our pharmaceutical partners also have valid licenses and we work with respected pharmacies and pharmacists worldwide who also want to give affordable medicines and affordable healthcare to customers worldwide.

What is a generic medication and is it less effective than the brand-name one?

Generic drugs are medications produced by pharmaceutical companies based on branded drugs, after their patent expires. Generic drugs are identical to branded drugs and include the exact same chemical compounds and active ingredients as those found in the original, brand-name drug. This is done under strict regulations of the Federal Drugs Administration (FDA).

Generic drugs are just as safe as branded drugs, have the same formula and provide the exact same effect. The major difference between the two is the price; generics usually cost much less than their brand-name counterparts. Of course because of this big pharma companies don't like generic drugs as they compete with their too expensive branded drugs. However we belief in quality on a budget and belief medicines should be affordable to everyone.

Is it possible to return items and receive a refund?

Unfortunately, we are not allowed to receive medication returns. This is a strict federal and international law for medications which we must comply with and as licensed pharmacy and pharmacists belief in. The only case where we do offer refunds is when customers do not receive their orders, or have received a damaged product. If such an event occurs, customers may choose either a refund or a reshipment of their order (free of charge). This is what we think is customer service and we always thrive to 100% customer satisfaction!

Do you let just anyone buy medications online at Pharmacy XL?

Absolutely not. We use a strict online diagnostic assessment before each order is processed and delivered; customers seeking to buy medications online at us must fill out a medical history questionnaire before the checkout. The provided medical information is then checked by a licensed pharmacist who carefully reviews the order and decides whether to approve or reject the order. Only after the doctor has deemed the order valid do we process and ship it. We can contact you by email and/or telephone regarding your order to ensure the medication is right for you and if you need a prescription or not.

Do you provide relevant medicine information (e.g. uses, administration, side effects, etc.)?

Although we do provide relevant medical information on each medication in our store (product page), you should know that medication effectiveness may vary from one individual to another. The information on this site is for informational purposes only, and may not include all possible precautions, side effects, uses and effects of each listed medication. Therefore, the information on this site is not intended to serve as a substitute for medical information and/or advice and/or diagnosis provided by your physician or medical professional.

You should always carefully read all product packaging and labels and speak to your doctor before taking any medication, whether prescribed or non-prescribed. Dietary supplements are products which have not yet been evaluated by the US Food and Drug Administration, and therefore do not constitute a definite agent of diagnosis, treatment, cure or prevention of any disease, illness or condition. This is the same as your local doctor or local pharmacist would tell you. We are here to help you save money on your medications and to improve your health!

What happens when I submit my order?

Once you click Submit, your order is dispatched through our order system to a licensed pharmacists and/or doctor who reviews the medical information you provided, and either approves or rejects your request. We may contact you by email and/or phone regarding your ordern. When your order is approved, the pharmacist will then write your prescription and our ordering system will ensure that it is sent to the licensed pharmacy in our network, filled and shipped as fast as possible to you.

I can't seem to find a certain medication on your site. How do I get it?

If you cannot find the medications you want, please get in touch with our customer service department and they will gladly assist you. On our website we have listed the most popular and most common medications, but as a licensed pharmacy we have more medicines in stock as we can't list all.

How long will it take for my order to arrive?

Shipment time varies among orders as it depends on the shipping method selected at checkout. However rest assure that our customers rewards us for 5 things: outstanding quality medicines, affordable prices for medications, superb customer services, very knowledgable pharmacists and FAST FREE SHIPPING.

Why do the generic pills that I received look different?

Although branded drugs and generic drugs share the same active ingredients and have the same function, they have a different appearance. Branded drugs also have different appearances, depending on where they were manufactured and by which company. This can be simply the logo, shape or colour. Don't forget that brand-name drugs are designed by expensive marketeers and even big money is spend on how the pills should look like, which colour they should have and the package designing. With generic drugs you do not pay for all this nonsense.

Who is LegitScript?

LegitScript is an organization who tries to crack down online pharmacies. They do this with the motto "safety" as they say many online pharmacies don't apply with safety regulations. We agree with them on one thing, safety for our customers and patients is always number 1!!! However LegitScript also has a bad side as they are sponsored and endorsed by the big pharmaceutical companies who want to continue to steal money from consumers and patients worldwide with too high prices for ordinary medicines! We continue to stay in touch with LegitScript and hope they respect our view to bring affordable medicines to our customers. We do respect all international regulation, we do have a pharmacy license and work with licensed pharmacists and pharmacies worldwide. We belief LegitScript should be proud and happy with a high quality online pharmacy as ours and other reputable online pharmacy companies like Canada Drugs, but unfortunatly they are pushed by greed and money from the big pharma companies to push away honest online pharmacies like ours. But we keep strong and our loyal and happy customers are every day the proof we are right!

Are you a non-profit pharmacy?

Yes we are and we are proud on that! All our profits we make we donate to charity projects. If you have a good charity please write at charity@pharmacy-xl.com and we will see if it fits in our strategy and if there is available budget. Although we are a relatively small business compared with the big pharma companies, at least we don't try to make money on the back of our patients, but give back!

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