FAQ

Frequently Asked Questions

Is it safe to buy medications online at Pharmacy XL?

Yes! All the medications we offer at online pharmacy - Pharmacy XL are the real brand-name and generic medications you would find at your local pharmacy. Our entire inventory is made up of medications manufactured and provided by the world's top pharmaceutical companies and wholesalers.

Is your store an actual pharmacy?

Pharmacy XL is a pharmacy intermediary that connects between customers and our network of licensed pharmacies and board-certified physicians, and we serve as a secure online platform for transactions of medications and health products.

What shipping options are available?

We offer FREE global shipping on the majority of orders (99% of store items are shipped for free), using Registered Airmail. Your signature will be required upon delivery. Visit our Shipping and Refund page for more info.

What are your operating hours?

We are open 24/7 on the worldwide web to make an order. Pharmacy XL sales assistants and pharmacists however are available Sunday to Friday between 9 AM and 6 PM, American Eastern Standard Time. Please note that we do not ship orders on weekends. Orders placed on Fridays after 4 PM will be processed the following Monday.

Is it safe to use my credit or debit card here?

Absolutely. Pharmacy XL uses the most advanced online payment security systems. Every possible precaution is taken to make sure your transaction and personal information are fully secured. We guarantee it!

How can you offer such low prices?

Pharmacy XL offers competitive prices because we don't have to pay for branding, marketing, sales or overhead. Plus, we purchase genuine brand-name and generic medications at low costs from a variety of pharmaceutical manufacturers all over the world where production costs are much less than in the US. This way we are able to pass on the savings to you without compromising on quality.

What is a generic medication and is it less effective than the brand-name one?

Generic drugs are medications produced by pharmaceutical companies based on branded drugs, after their patent expires. Generic drugs are identical to branded drugs and include the exact same chemical compounds as those found in the original, brand-name drug. This is done under strict regulations of the Federal Drugs Administration (FDA).

Generic drugs are just as safe as branded drugs, have the same formula and provide the exact same effect. The major difference between the two is the price; generics usually cost much less than their brand-name counterparts.

Is it possible to return items and receive a refund?

Unfortunately, we are not allowed to receive medication returns. This is a strict federal law which we must comply with. The only case where we do offer refunds is when customers do not receive their orders, or have received a damaged product. If such an event occurs, customers may choose either a refund or a reshipment of their order (free of charge).

Do you let just anyone buy medications online at Pharmacy XL?

Absolutely not. We use a strict online diagnostic assessment before each order is processed and delivered; customers seeking to buy medications must fill out a medical history questionnaire before the checkout. The provided medical information is then sent to a licensed network physician who carefully reviews it and decides whether to approve or reject the order. Only after the doctor has deemed the order valid do we process and ship it.

Do you provide relevant medicine information (e.g. uses, administration, side effects, etc.)?

Although we do provide relevant medical information on each medication in our store (product page), you should know that medication effectiveness may vary from one individual to another. The information on this site is for informational purposes only, and may not include all possible precautions, side effects, uses and effects of each listed medication. Therefore, the information on this site is not intended to serve as a substitute for medical information and/or advice and/or diagnosis provided by your physician or medical professional.

You should always carefully read all product packaging and labels and speak to your doctor before taking any medication, whether prescribed or non-prescribed. Dietary supplements are products which have not yet been evaluated by the US Food and Drug Administration, and therefore do not constitute a definite agent of diagnosis, treatment, cure or prevention of any disease, illness or condition.

What happens when I submit my order?

Once you click Submit, your order is dispatched through our order system to a licensed physician who reviews the medical information you provided, and either approves or rejects your request. When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy, filled and shipped.

I can't seem to find a certain medication on your site. How do I get it?

If you cannot find the medications you want, please get in touch with our customer service department and they will gladly assist you.

How long will it take for my order to arrive?

Shipment time varies among orders as it depends on the shipping method selected at checkout.

Why do the generic pills that I received look different?

Although branded drugs and generic drugs share the same active ingredients and have the same function, they have a different appearance. Branded drugs also have different appearances, depending on where they were manufactured and by which company.

Who is Legit Script?

LegitScript is an organization who tries to crack down online pharmacies. They do this with the motto "safety" as they say many online pharmacies don't apply with safety regulations. We agree with them on one thing, safety for our customers and patients is always number 1!!! However LegitScript also has a bad side as they are sponsored and endorsed by the big pharmaceutical companies who want to continue to steal money from consumers and patients worldwide with too high prices for ordinary medicines! We continue to stay in touch with LegitScript and hope they respect our view to bring affordable medicines to our customers. We do respect all international regulation, we do have a pharmacy license and work with licensed pharmacists and pharmacies worldwide. We belief LegitScript should be proud and happy with a high quality online pharmacy as ours and other reputable online pharmacy companies like Canada Drugs, but unfortunatly they are pushed by greed and money from the big pharma companies to push away honest online pharmacies like ours. But we keep strong and our loyal and happy customers are every day the proof we are right!

Are you a non-profit pharmacy?

Yes we are and we are proud on that! All our profits we make we donate to charity projects. If you have a good charity please write at charity@pharmacy-xl.com and we will see if it fits in our strategy and if there is available budget. Although we are a relatively small business compared with the big pharma companies, at least we don't try to make money on the back of our patients, but give back!