FAQ

This is the FAQ section of Pharmacy XL with the most frequently asked questions at our online pharmacy. Please check these questions and answer before contacting us as it is easier and quicker.

Yes! All the medications we offer at online pharmacy - Pharmacy XL are the real brand-name and generic medications you would find at your local pharmacy. Our entire inventory is made up of medications manufactured and provided by the world's top pharmaceutical companies and wholesalers.

Pharmacy XL is a pharmacy intermediary that connects between customers and our network of licensed pharmacies and board-certified physicians, and we serve as a secure online platform for transactions of medications and health products.

We offer FREE global shipping on the majority of orders (99% of store items are shipped for free), using Registered Airmail. Your signature will be required upon delivery. Visit our Shipping and Refund page for more info. You will see your order's shipping method on the checkout page, next to your order's total (expedited shipping options are also available). *Excludes a small number of selected items.

Pharmacy XL offers competitive prices because we don't have to pay for branding, marketing, sales or overhead. Plus, we purchase genuine brand-name and generic medications at low costs from a variety of pharmaceutical manufacturers all over the world where production costs are much less than in the US. This way we are able to pass on the savings to you without compromising on quality.

Absolutely not. We use a strict online diagnostic assessment before each order is processed and delivered; customers seeking to buy medications must fill out a medical history questionnaire before the checkout. The provided medical information is then sent to a licensed network physician who carefully reviews it and decides whether to approve or reject the order. Only after the doctor has deemed the order valid do we process and ship it.

Although we do provide relevant medical information on each medication in our store (product page), you should know that medication effectiveness may vary from one individual to another. The information on this site is for informational purposes only, and may not include all possible precautions, side effects, uses and effects of each listed medication. Therefore, the information on this site is not intended to serve as a substitute for medical information and/or advice and/or diagnosis provided by your physician or medical professional. 

You should always carefully read all product packaging and labels and speak to your doctor before taking any medication, whether prescribed or non-prescribed. Dietary supplements are products which have not yet been evaluated by the US Food and Drug Administration, and therefore do not constitute a definite agent of diagnosis, treatment, cure or prevention of any disease, illness or condition.

Once you click Submit, your order is dispatched through our order system to a licensed physician who reviews the medical information you provided, and either approves or rejects your request. When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy, filled and shipped.

If you cannot find the medications you want, please get in touch with our customer service department and they will gladly assist you.

LegitScript is an organization who tries to crack down online pharmacies. They do this with the motto "safety" as they say many online pharmacies don't apply with safety regulations. We agree with them on one thing, safety for our customers and patients is always number 1!!! However LegitScript also has a bad side as they are sponsored and endorsed by the big pharmaceutical companies who want to continue to steal money from consumers and patients worldwide with too high prices for ordinary medicines! We continue to stay in touch with LegitScript and hope they respect our view to bring affordable medicines to our customers. We do respect all international regulation, we do have a pharmacy license and work with licensed pharmacists and pharmacies worldwide. We belief LegitScript should be proud and happy with a high quality online pharmacy as ours and other reputable online pharmacy companies like Canada Drugs, but unfortunatly they are pushed by greed and money from the big pharma companies to push away honest online pharmacies like ours. But we keep strong and our loyal and happy customers are every day the proof we are right!

Yes we are and we are proud on that! All our profits we make we donate to charity projects. If you have a good charity please write at charity@pharmacy-xl.com and we will see if it fits in our strategy and if there is available budget. Although we are a relatively small business compared with the big pharma companies, at least we don't try to make money on the back of our patients, but give back!

Shipping time varies among orders as it depends on the shipping method selected at checkout.

We do offer refunds on damaged merchandise or orders that failed to arrive. We DO NOT accept medication returns, since the federal law prohibits this. In case you did not receive an order, you may request a refund or ask that we reship your order once again. This we will be happy to do free of charge.

All you have to do is add your chosen items to your cart. When you're ready to checkout, we will ask you to fill out a short medical history statement. Once the physician who reviews your statement deems your order safe and plausible, he or she will approve your order and you will receive the ordered medication(s) at your provided shipping address.

Although we do provide relevant medical information on each medication at our store, you should know that medication effectiveness may vary from one individual to another. The information on this site is for informational purposes only, and may not include all possible precautions, side effects, uses and effects of each listed medication. Therefore, the information on this site is not intended to serve as a substitute for medical information and/or advice and/or diagnosis provided by your physician or medical professional. You should always carefully read all product packaging and labels and speak to your doctor before taking any medication, whether prescribed or non-prescribed. Dietary supplements are products which have not yet been evaluated by the US Food and Drug Administration, and therefore do not constitute a definite agent of diagnosis, treatment, cure or prevention of any disease, illness or condition.

Yes, we guarantee it. Our offered inventory of medications is the same as the one you would buy from your local pharmacy. Everything is FDA-approved, both generic and brand-name meds. We obtain these medications from trusted global manufacturers that follow all Good Manufacturing Practices (GMP) in their manufacturing process.

Yes, it is. Each country has its own laws pertaining to ordering medications on the Web, and this is a regulated field. In the US, a limit is set by the FDA allowing the import of a 3-month personal supply of prescription pharmaceuticals.

At our store, we follow a stringent process before approving medication orders. When customers are ready to checkout, we ask them to fill out a short medical history questionnaire which we later send to one of the licensed doctors in our network. This is an absolute prerequisite. After carefully examining the medical information provided in the questionnaire, the doctor decides whether to approve or decline the order in question. Once approved, the order is then sent to one of the pharmacies of our network, where it is dispatched to the customer's shipping address.

This is merely an aesthetic difference due to trademark issues. Generic pills are chemically identical to their brand-name counterparts, and are produced according to the same FDA standards.

When it comes to legitimate, FDA-approved medications, there are two main categories. The first is the brand-name medication, the product of expensive and long research and development invested by major pharmaceutical companies such as Johnson & Johnson and Merck & Co. Once a new brand-name medication enters the market, the manufacturing company secures that medication in a patent for several years, during which no other company may produce the same medication. Once the patent of the brand-name medication has expired, the production of the medication becomes open to other pharmaceutical companies which may produce and sell the exact same medication as a generic version. Generic medications contain the exact same chemical formula, dosage and active ingredients as the brand-name medication, only the former may not carry the same name as the trademarked, brand-name medication. The end result is a generic form of the original medication which has the exact same effect as the brand-name one, but is usually offered for much less.

We are not an actual pharmacy per se, but a platform connecting between customers and drugstores. As such, we are able to cut out the costs that usually affect standard businesses. This means we are able to offer real FDA approved generic and brand-name pharmaceuticals, the exact same ones you find at your local pharmacy, for much less than retail cost. Another reason why we're able to offer such low prices is that we buy genuine generic medications directly from global manufacturers outside the US, where manufacturing costs are much lower than in the United States. This way we're able to pass on the savings to our customers.

There are a few reasons why our store is the best choice when it comes to buying your medications; First, we offer the finest quality of in-demand medications, both brand-name and generic, all at discount prices. This means you save considerably compared to buying the same products at your local pharmacy. Second, our inventory is one of the largest online, so you will find every health product you're looking for, right here on this site. Another reason why buying your medications through us is superior to other places is that we offer free global shipping on 99% of all items. We guarantee a safe delivery right to your door!